RETHINK Retail: Revolutionize CX and Boost ROI with AI
15th September 2023
RETHINK Retail podcast host, Andrew Busby, hosts a round table featuring Arvin Jawa, VP Global Strategy and Regional VP Americas – Diebold Nixdorf, Martin Bailie, Founder of MWB Advisory Ltd and REHTINK REtail Board Advisory Member, and Jason Souloglou, CEO of SeeChange.
Together, they explore how AI and self-service technologies are transforming retail by reducing friction, cutting shrink, and boosting profitability.
Listen to the full episode on demand via spotify or at the RETHINK Retail website
Arvin Jawa emphasizes that “AI, if applied correctly, has the power to augment human capabilities in store operations rather than replace them.”
Key takeaways include:
- How AI is reshaping retail with hyper-personalization and enhanced customer satisfaction.
- The evolving role of self-service in the adoption of new technologies.
- Ways AI improves the customer journey with personalization, round-the-clock support, and sentiment analysis.
- AI’s impact on the development of virtual and augmented reality in retail.
Image credit: RETHINK Retail
