EDEKA Paschmann cuts self-checkout losses with Vision AI 

EDEKA Paschmann is using Diebold Nixdorf’s AI-powered self-checkout technology, powered by SeeChange, to tackle missed scans and fraud. When an issue is detected, shoppers are prompted to resolve it prior to payment, helping reduce losses while keeping checkout moving smoothly.

At a glance

• Retailer: EDEKA Paschmann, Düsseldorf, Germany 
• Size: 11 stores, more than 1,000 colleagues 
• Solution: Vynamic Smart Vision Shrink Reduction from Diebold Nixdorf, powered by SeeChange 
• Also in use: Vynamic Smart Vision Age Verification from Diebold Nixdorf

The challenge: tackling rising inventory loss 

EDEKA Paschmann needed to reduce losses at self-checkout while keeping the experience simple for shoppers and manageable for colleagues. 

“Inventory shrinkage has become an increasingly serious issue in recent years. We had to respond.” –  Falk Paschmann, Store Owner, EDEKA Paschmann 

The solution: resolve missed scans before payment 

If a possible missed scan is detected, the shopper receives an on-screen message and short video prompt to check the flagged item before payment. They can quickly correct the transaction if needed, or confirm no action is required and continue.

Paschmann explains the focus on colleague support:

“Our goal with this technology is to ensure that the focus is on the employee, providing the support they need to work as efficiently as possible.” 

Key outcomes

• Missed scans corrected at checkout: errors are caught before payment, not discovered as inventory loss later
• Positive shopper response: customer feedback has been consistently positive, and shoppers find the system easy to use
• More colleague time for customers: fewer routine checks free colleagues for service and for keeping shelves stocked
• Support still on hand: colleagues stay in the express checkout zone for shoppers who need help

Beyond addressing individual missed scans, EDEKA Paschmann views AI at self-checkout as a long-term part of its loss prevention strategy.

Looking ahead, Paschmann sees the technology as a long-term commitment:

“I’m firmly convinced we have to keep going down this path, because inventory shrinkage isn’t going away.” 

Read next

• Read how Vision AI flags missed scans at self-checkout, or see the wider approach to self-checkout security. 
• EDEKA Beckesepp delivers frictionless checkout with Vision AI 
• How AI nudges reduce self-checkout errors 
• Explore SeeChange AI Self-Checkout or talk to our team about defining success for your next pilot.