AI shrink detection that works with your security team

Retailers already have people watching for theft –  guards on the floor, detectives in plain clothes, a control room watching the cameras. The challenge is catching the moment a concealment happens, with proof, in time to act before the shopper leaves.

Detection that works with the security team, not instead of it

AI shrink detection for security teams adds to the operation a retailer already runs rather than replacing it. The guards and control room are looking for theft all day. The AI adds the one thing a person watching a wall of screens can’t promise: it spots the event the moment it happens and sends it to the right person, with the evidence attached.

From shelf to alert in real time

A shopper walks into a high-value aisle, takes a bottle off the shelf, and drops it into a personal bag. The system flags that the moment it happens and raises an alert on the in-store dashboard – to a guard on the floor, to the security operations center, or to whoever needs to see it. No one has to be watching the right camera at the right second. The alert still reaches them.

The team runs the process it already knows

The alert covers part of the ASCONE procedure: Approach, Selection, Concealment and hands a clear, evidenced incident to a human operator. From there the security team does what it’s trained to do: keep the shopper in view, watch for non-payment, check if the item isn’t scanned at the checkout, and step in at the exit to stop the loss. The judgement stays with the security team. The AI just makes sure they act on a real event, early, with proof in hand.

Faster alerts, better decisions, less shrink

Each part makes the other stronger. AI detection means the team spends less time hunting for events and more time acting on them. An experienced operator means every alert is handled with judgement a system can’t match. Together that means a quicker response, fewer missed incidents, and shrink stopped before it leaves the store more than either the technology or the team would manage alone.

Standard CCTV records everything but with no action. It’s only as fast as whoever happens to be watching, and it shows what happened after the stock has already gone. In-aisle detection changes the order: the event reaches the team as it unfolds, with the clip that removes any doubt about what they’re looking at. That’s the difference between reviewing a theft and preventing one.

SeeChange protects the whole store, aisle to self-checkout lane. See the AI-powered store security and AI Self-Checkout solutions, or speak to the team.