Speaker onsite: Most customers don’t notice them, but they see everything from the small cameras just above the checkouts. Thanks to artificial intelligence, they can analyze suspicious behavior. This lady left her bag on the shelf. A message is sent to her.
Shopper: To check, if there’s anything else left in my basket, as there was nothing, I checked anyway.
Speaker onsite: To make sure no item has been forgotten, the cashier can view the video on her phone. This other customer has kept an item in his hand without scanning it, and is immediately detected.
Checkout supervisor: The customer can disagree, but we can review it together to clarify any mistakes he may have made and guide him on how to correct them.
Speaker onsite: The innovation is well received by regular shoppers.
Shopper 2: I hadn’t noticed that there was a camera, so there you go.
Speaker onsite: No problem then?
Shopper 3: Not at all. It avoids tempting people with bad intentions.
Shopper 4: As long as you’re honest, there’s no problem.
Speaker onsite: Tried and tested over the last 6 months, this new system has made checkout smoother, relieved staff workloads and, of course, prevented theft.
Laurent Hugou, President of Stime, Intermarche: We have cut losses by three compared with the national average. Above all, we’ve halved the number of interventions by operators and cashiers with customers, and we’re now more involved in exchanges and customer support than in surveillance.
